Triage your issue below for an instant answer, search the knowledge base, or send us a note directly. Every message reaches a human at [email protected].
Run npm install -g ./vektor-slipstream-1.7.7.tgz from the package directory, then follow the CLI prompts to link your license key. Full walkthrough: Quickstart guide.
Individual is $9/mo, billed monthly, cancel anytime. Team is $35/mo (5 seats), Studio $59/mo (10 seats), Enterprise $99/mo (25 seats). Full breakdown: Pricing.
Cancel anytime through the Polar customer portal — your data stays local on your machine regardless of subscription status.
Each subscription covers 3 active machines. Deactivate one via the Polar portal, or run:
node -e "require('vektor-slipstream/vektor-licence').deactivateMachine('YOUR_KEY')"
A panel where every stored memory is visible, searchable, and editable. Consolidation only proposes a rewrite — nothing saves until you approve it. Details: Memory Transparency docs.
No. VEKTOR is local-first — memory storage lives on your hardware. See Security for the full architecture.
Check your MCP client's config file for the correct server path, then confirm the CLI is running with vektor_status. If it persists, send us the error output via the form below.
Yes, for Enterprise customers, along with support for >25 seats. Reach out at [email protected].
See the Import & Merge guide for supported formats and the merge-conflict resolution flow.
Start at the Docs index — 19 feature guides covering installation through Faraday-Gate and Memory Transparency. Also see the full FAQ (96 questions).
Use the triage wizard above or the form below — either one opens a support ticket that's emailed straight to our team and gives you a ticket number to track. Bug reports are most useful with your OS, Slipstream version, and the exact error output included. Feature requests are read by the product team even though they're not guaranteed a build slot.
For genuine, time-critical support issues only, from existing or potential customers. Not for sales, partnerships, marketing, SEO, or unsolicited calls — those are not handled on this line and will not be answered. Please use email for anything outside urgent support.
Brisbane does not observe daylight saving, so the AEST window is fixed year-round. US/Europe conversions above reflect current daylight-saving offsets and shift by about an hour outside of DST periods. Please check your local time before calling.
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No Vektor staff member will ever ask you for your licence key, password, seed phrase, or other personal/account credentials over the phone, email, or chat. If someone contacts you claiming to be Vektor support and asks for this information, do not provide it — it is not us.
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